Boost Gym Revenue & Retention with BoxMate

Getting Members on BoxMate Matters for Your Gym

Stronger engagement from your members means higher retention and increased revenue for you. BoxMate helps your members stay motivated, track progress, and feel more connected—leading to better results and longer memberships.

Members stay at a gym for longer when they:

  1. Feel Known –  They don’t just feel like a nameless face – someone who works at your gym knows them personally by name and goes out of their way to make them feel like a part of your community
  2. Get Results – They’ve outlined their goals to you when they sign up and then can actually see themselves making progress to their own goal.
  3. See Value – They are coming to the gym consistently and getting value from their membership.

 

BoxMate can help you achieve all 3 of the above by showing your members very clearly how they’re progressing, integrating them into your gym community and utilising automations and check ins to keep members booking onto sessions and turning up to stay accountable.

đź’¬ “You guys are so great! Thank you! I LOVE BoxMate! I had a call from someone trying to sell me some other software today and I just cut them off mid -sentence – save your breath. You can’t beat BoxMate!”

– Krish Stevens – Owner – CrossFit Uckfield 

 

You’ve invested in this system to help you track leads, provide programming and communicate with your members easily – so it’s important that your member uptake is high to make the software as effective as possible in your gym.

So, here’s a few simple steps to get your members on-board and using the system to its full potential to maximise your gym’s success.

Phase 1: Set Up for Member Success

1. Upload your programming before members log in that first time so they can start tracking immediately. When they see progress, they stay committed—reducing churn and boosting renewals. Well-structured programming is key—schedule a quick call with us here to optimise your programming.

2. Once your programming is in, send out an email and News Post with the template below to highlight how tracking workouts will help members improve while making coaching more effective. This will capture all members who are already on and using the app, and those who haven’t yet downloaded.

đź“© For Members (Email):
Subject: Download BoxMate – Track Progress, Stay Motivated, & Get Results!

Hey Team,

We’ve invested in BoxMate because tracking workouts = better progress = better results. The app will help make your training more effective and keep you motivated to stay consistent.

đź’ˇ Why use it?

  • View our programming, track workouts easily & see your improvements.
  • Book, join waitlists and cancel TeamUp classes easily.
  • Get personalised weight suggestions for lifts in every workout. 
  • Support your teammates with high-fives, GIFs & comments.
  • Stay accountable, stay engaged, and keep progressing!

If you haven’t already, download BoxMate and register for our gym. If you already have a TeamUp account, log in with those details and access the app right away! Let’s make this the best training experience possible!

 

đź’¬ “BoxMate is by FAR the best app I’ve used to track. Everything is clear and simple to navigate, I can see my classes and programming way in advance and love the pre-populated weights from my previous achievements. The app really takes the stress out of the 6am maths for me, and I am here for it!”

– Beth K – Gym Member – 5ONE Fitness

Phase 2: Lead By Example to Increase Engagement

1. Get your coaches using the app! BoxMate works best when coaches and members are using it consistently. So, get your coaching team on board right from the start, encouraging members to use it too!

Why this increases revenue:

  • Members track progress → More motivation → More renewals.
  • Personalised training → Higher success rates → More referrals.
  • Community engagement → Stronger retention → Fewer dropouts.

2. Get all coaches to display the WOD on BoxMate Live as they coach from the front and remind members to log their scores at the end of every single class. Data-driven coaching keeps members engaged and makes your gym stand out!

3. Send out an email to coaches when you roll BoxMate out letting them know your expectations. Use the template below if it helps save time!

📩 For Coaches (Email) 

Subject: BoxMate is Live – Let’s Boost Member Success & Retention !

Hey Team,

BoxMate makes it easy for members to stay engaged—leading to higher retention and more success for our members. To make this work, we need YOU onboard! So, please:

  • Log your own workouts at the end of every class. 
  • Remind members to track their own scores as you do your own (it keeps them accountable!).
  • Award at least one coach badge weekly (recognition boosts retention!)
  • Engage—comment, give feedback, and send high-fives through the app! 

More engagement = more motivation = longer memberships. Let’s make it happen together! 💪Download the app and register for our gym.

 

 

đź’¬ “Absolutely love everything about BoxMate – the interface, easy use and just how well it fits in with my gym and our members. I like the easy access to the programming and the integration with TeamUp for class bookings!”

– Paige Boland – Owner – The Unit 

Need Help? Let’s Talk! 🤗

We’re here to support you. Engaged members stay longer—let’s make every member feel valued and keep our gym thriving.

We really mean it when we say we’re on the end of the phone to help us when you need it. If you’re struggling and need more support then just get in touch and we’d be delighted to help!

BoxMate is such an easy way for your coaching team to make sure every single member is getting one-on-one attention. We know from experience that members who feel known and valued at the gym are much more likely to stick around meaning a higher member retention rate for you.

Work smarter, not harder!

Love and High 5s

Team BoxMate